We at ​Dip & Dive Swimwear are customer obsessed. We will put everything in place to provide you the best possible customer experience.
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If you however have any questions or remarks, do not hesitate to email us at :
info@dipdiveswimwear.com
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We will get back to you in no time!
info@dipdiveswimwear.com
Wijkstraat 136
3700 Tongeren
Belgium
Types of shipments and delivery times
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Delivery times depend on the type of shipment chosen.
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We offer the following types of shipments:
Belgium / Netherlands / Luxemburg:
- Pick up at a B-Post delivery point: 2 - 3 working days - Free shipping over €100, Delivery point €5
- Standard home delivery: 2 - 3 working days - Free shipping over €100, Home delivery: €5
France / Germany:
- Home delivery: €6,00
Spain / Austria / Italy / Portugal:
-Home delivery: €8,00
International:
- Home delivery: €10,00
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Please allow 3-5 business days for order processing and verification and an additional 7-10 days for delivery. As soon as we have shipped your order you’ll get a shipping confirmation email and tracking number for your package.
Weekends and public holidays do not count towards the delivery period. National, regional and local holidays are observed.
Shipments may be delayed during promotions and special promotions. Possible shipping delays can have various reasons, such as customizing products, unforeseen circumstances, force majeure and when the delivery area is rural or remote.
Unless circumstances arise as a result of customizing products, or unexpected or extraordinary circumstances, we will send you the order within the period indicated on the website for the chosen shipping method, and in any case within the maximum period of 30 days from the date of order confirmation. If you have not received your package after the set deadline, please contact us at info@dipdiveswimwear.com
For security reasons, we do not guarantee shipping to PO boxes, hotels, Aparthotels, residences, tourist apartments, transport companies, logistics platforms and / or similar.
Please contact us if you have any more questions: info@dipdiveswimwear.com
Please contact us by e-mail before returning the item(s). So we can provide you with the correct information.
info@dipdiveswimwear.com
We do not exchange items, we only accept returns for refund or store credit, within 15 days of receiving the order. Please note that all final sales and free gifts are not eligible for a refund or a store credit.
We only ask that the following conditions are met:
The articles must be in their original packaging, with the labels and hygiene protections intact.
Articles must not be worn, washed or changed in any other way. For sanitary reasons please try on swimwear over your underwear.
We reserve the right to refuse returns that do not meet these conditions. Refunds will be made on the goods, excluding the initial shipping costs. If you would like to receive a credit instead of a refund (usable for the duration of 1 year on our entire website), thank you for specifying this at the time of the return request.
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We leave it up to you to choose your carrier yourself. Make sure that the package arrives directly at our address and not at a pick up point, otherwise your return cannot be processed unfortunately. We recommend that you keep a proof of deposit of packages provided by your carrier. Failing this, no refund can be made if the package is lost. The shipping costs for returning are for your account, we do not cover them and do not reimburse them.
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After receipt of the goods on our premises and after confirmation of the condition of the product(s), we will refund the invoiced amount to the account used to pay the order within 15 days.
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What to do when an article has an defect?
We hope this will never happen and we work hard for it, however if you receive a swimsuit with a manufacturing defect or damaged we will bear the full cost of the return.
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Coupons:
Meet the locals goodiebag coupon 8/8/21 available till 8/8/22.
Designed so you can wear your pieces season after season, we ask you to please follow our care instructions so your Dip & Dive Swimsuit stays in it's original condition.
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1. Wash your swimsuit in fresh cold water. Even better is to let your suit soak in a bowl for about 20 minutes before adding a small cap of gentle detergent specifically made for swimwear or a gentle hand soap with no moisturizers.
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2. Work the water with the soap gently through the entire swimwuit and make sure to rinse all the soap out in cold water.
3. To let your swimsuit dry, lay it flat on a towel in the shade. Be carefull not the hang the swimsuit or ring it out because that could cause wear and stretching to the delicate fabric. Never wash your swimsuit in the washing machine, not even on the delicate hand-wash cycle. These temperatures are very hard to regulate and the detergents are way too strong for the delicate fabrics. Also make sure your swimsuit is completely dry before putting it away. Sun cream, tanning oils and chlorine can discolor and even damage the swimsuits, so try to limit exposure of these products to the swimsuits. Also be cautious for rough surfaces as this can cause snagging and pulling of the fabric.If you take appropriate care for your Swimwear it will be the best way to ensure that it will not deteriorate in an unfortunate manner.
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The fabrics used in our swimwear is 80% nylon and 20% spandex.
Dip & Dive Swimwear understands that all bodies are diverse and unique. Therefore we strive to make you feel your most confident and beautiful.
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Our tops are reinforced with wider straps and waist bands more support. And our bottoms were created to sit at just the right spot to flatter your curves.
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We make it a matter of greatest importance to make you feel your very best!
Dip & Dive Swimwear processes your personal data using our services and/or by providing the personal data to us. For example when submitting a question trough our contact form. Below is an overview of the various personal data that are processes:
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First and last name
E-mail address
information about your activities on our website
IP address
internet browser and device type
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Why is this data being collected?
Dip & Dive Swimwear processes your data to answer the question you have asked through the contact form. Your data will also be stored in order to contact you later on the same subject.
When you've registered for the newsletter, we use the data only when given permission. Each newsletter contains a link that allows you to unsubscribe and withdraw your consent.
Dip & Dive Swimwear also analyzes your behavior on the website in order to improve our website. We do this in collaboration with Google Analyicts. To comply with the new data regulation, Google included a 'Data Processing Amendment'.
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SECURITY
Dip & Dive Swimwear takes the protection of your data very serious and takes appropriate measures to prevent misure, loss, unwanted disclosure, unauthorized access and unauthorized modification. If you have any question and/or comments about our security, you can send it to info@dipdiveswimwear.com
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DATA RETENTION AND STORAGE
Dip & Dive Swimwear will not store your personal data longer than is strictly necessary to achieve the purposes for which your data is collected.
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VIEW, MODIFY OR DELETE DATA
You have the right to view, correct or delete your personal data. You also have the right to file a complaint about your processing of personal data with the Belgian Privacy Commission. You can send a request for inspection, correction or deletion to us. This can be done via info@dipdiveswimwear.com
Dip & Dive Swimwear will respond to your request as soon as possible, but within four weeks.
COOKIE POLICY
A cookie is a small text file that is automatically stored on your computer when you visit a website (which uses cookies). A significant number of today's websites use cookies? This allows you, for example, to save your preferences so that you do not need to set preferences every time you visit the same website.
During your visit to Dip & Dive Swimwear, a number of cookies will be places on your computer.
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COOKIES FROM THIRD PARTIES
On the third-party cookies (all cookies where the above overview contains a different provider than ourselves) the following applies:
We have no influence on these cookies.
These cookies fall under the privacy policy of the provider in question (see the website of this provider)
The data is stored on the servers of the respective provider. This can, without being an influence, give the data to third parties if this is required by law.
Once the order has been placed Dip & Dive Swimwear does not allow any cancellations. All orders, sale items and free gifts are final and cannot be changed after submission. We try our best to ship all items within 7 days.
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